McAfee vows to help after faulty software release
Executives at McAfee are promising to help enterprise customers manage the difficulties that arose March 10 after faulty software prompted users to delete Microsoft Excel files, among others. The defective software is no longer posted, so users can now safely download the latest anti-virus definitions for McAfee’s VirusScan product, officials said.
Private users are essentially on their own. There is no software patch that will automatically restore the deleted programs; users will need to manually replace them from backup files.
In contrast, McAfee will help its enterprise customers recover because they face a more complex problem of managing computers for many people in an organization. Officials say they’ve developed a tool that attempts to put the files back again.
On its Web site, McAfee wrote, “AVERT staff have been working around the clock … to restore the files where possible.”
“Users who have moved detected files to quarantine should restore them to their original location. Windows users who have had files deleted should restore files from backup or use System Restore,” McAfee wrote.
Joe Telafici, director of operations for AVERT Labs at McAfee, says his department will be busy around the clock as it arranges new procedures to test future releases. “We have a number of tests in place to make sure it doesn’t happen, and we will be adding new ones after this,” he said.
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